Director of US BU Performance and Operations
Location San Rafael, California Workstyle Hybrid ApplyWho We Are
BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health.
Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a number of treatment modalities.
Using our unparalleled expertise in genetics and molecular biology, we develop medicines for patients with significant unmet medical need. We enlist the best of the best – people with the right technical expertise and a relentless drive to solve real problems – and create an environment that empowers our teams to pursue bold, innovative science. With this distinctive approach to drug discovery, we’ve produced a diverse pipeline of commercial, clinical and preclinical candidates that have well-understood biology and provide an opportunity to be first-to-market or offer a substantial benefit over existing therapeutic options.
About Commercial
Our Commercial organization leads our global sales and marketing strategies around the world. Our integrated team continues to solidify BioMarin’s commercial presence in the United States and Europe and is rapidly growing in other regions, such as Latin America, the Middle East and Asia-Pacific.
The Director of US BU Performance and Operations will be a key member of the Skeletal Conditions Business Unit in the US, responsible for leading Commercial Analytics and Operations to drive and catalyze business performance across all channels. This role involves analyzing sales data, optimizing sales processes, and supporting the US BU Head, Brands and Sales team to drive business growth and operational efficiency.
The role reports directly to the Vice President, Skeletal Conditions Business Unit head and will partner closely with the BU LT on key projects, initiatives, and priorities that support efforts to deliver on the BU’s goals.
Responsibilities for this role include field force operations and solutions, metrics and measurement for multi-channel tactics, tracking and reporting of BU performance KPIs, cross-functional coordination of relevant stakeholders to ensure success of BU deliverables relating to planning, strategy and execution.
Responsibilities
The Director of US BU Performance and Operations is responsible for a variety of cross-functional coordination and execution of the following accountabilities:
- Support BU LT with development, tracking and reporting of KPIs, metrics, dashboards as well as catalyzing action on insights to drive performance
- Collaborate with sales, marketing, and operations teams to develop data-driven strategies.
- Partner with cross-functional teams to optimize and manage BU resource prioritization and optimization across channels (e.g. sales, marketing, patient support, etc.)
- Collaborate with Commercial IT, Commercial Analytics, other internal stakeholders, and vendors on digital infrastructure and delivery (e.g. data, platforms and processes)
- Partner with the customer-facing teams on data, analysis, reporting and execution needs to support performance (e.g. sales forecasts and performance reports, data-driven insights and recommendations, territory alignment and incentive plans)
- Act as the home office technology contact for the field organization and effectively communicate feedback and issues from the field to IT, business owners, and vendors as appropriate
- Lead BU operations for planning and execution of key milestones and deliverables e.g. KPI dashboards, performance updates, leadership presentations, etc.
- Lead projects and initiatives that relate to driving BU performance and ability to deliver on the organization’s goals including recommendations based on data analysis to optimize sales processes and strategies
Qualifications:
- Bachelor’s degree in Business, Data Science, or a related field.
- Experience in sales operations or analytics, preferably in the biotech industry.
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and project management skills.
The role interacts with various departments to ensure smooth operations and effective sales strategies:
1. Sales Team
- Support and Training: Provide data-driven insights and training to enhance sales performance.
- CRM Management: Ensure accurate data entry and usage of CRM tools to track sales activities and customer interactions.
2. Marketing
- Campaign Analysis: Collaborate on analyzing the effectiveness of marketing campaigns and their impact on sales.
- Market Research: Share insights from market research to help tailor marketing strategies.
3. Operations
- Process Optimization: Work with operations to streamline sales processes and improve efficiency.
- Forecasting: Assist in sales forecasting to align operational planning with sales targets.
4. Finance
- Budgeting: Provide sales data to support budgeting and financial planning.
- Performance Reporting: Collaborate on financial performance reports to track sales against targets.
5. Product Development
- Feedback Loop: Relay customer feedback and sales data to inform product development and improvements.
- Launch Support: Assist in planning and executing product launches based on market and sales data.
6. Customer Support
- Customer Insights: Share customer behavior and feedback data to improve customer support strategies.
- Issue Resolution: Collaborate to resolve customer issues that impact sales and customer satisfaction.
These interactions ensure that the sales strategies are well-informed, efficient, and aligned with the overall business goals
Preferred Qualifications:
Data and Technical Expertise
- Developing SME in data, analytics, dashboarding, and reporting approaches
- Strong experience with brand, sales, activity reporting, territory alignments and incentive compensation. Skilled in Plan of Action (POA) targeting and field systems solutions such as Veeva (Salesforce), Customer Master (MDM), and reporting tools like Tableau and PowerBI
- Deep knowledge of pharmaceutical data, primary and secondary ( including IMS DDD, Xponent data, Plan Track, Managed Markets, and chargeback data is highly desirable)
Project Management and Analytical Skills
- Proficient in transforming unstructured business issues/requests into actionable plans that result in strategic or tactical outcomes and reports
- Strong project management skills with the ability to deliver solutions and manage competing priorities effectively
- Experience in data management, business analysis, and solution design/development
Stakeholder Management and Communication
- Proven experience managing multiple leadership partners and delivering on competing priorities
- Strong client service and communication skills—written, oral, and presentation—tailored to various audiences from senior leadership to front-line staff and peers across functions
- Ability to simplify complex concepts through verbal communication or visual aids (e.g., PowerPoint)
Process Improvement
- Expertise in analytics/consultative skills to enhance methodologies and standard processes
- Ability to prioritize team efforts and resources to complete tasks on time and achieve project objectives
- Proficient in facilitating, negotiating, and resolving conflicts effectively within teams
Collaboration and Cross-Functional Engagement
- Consistently engages and collaborates with cross-functional teams to shape brand strategy and assess risks and opportunities
Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
In the U.S., the salary range for this position is $ 176,000 to $ 264,000 per year, which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A discretionary bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.