Clinical Coordinator - San FranciscoLocation Apply
BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective therapies and affect relatively small numbers of patients, many of whom are children. These conditions are often inherited, difficult to diagnose, progressively debilitating and have few, if any, treatment options. BioMarin will continue to focus on advancing therapies that are the first or best of their kind.
BioMarin’s Commercial organization supports our global sales and marketing efforts around the world. Our global sales force continues to solidify the company’s commercial presence in the United States and Europe and is rapidly growing in other regions, such as Latin America, the Middle East and Asia-Pacific. Come join our team and make a meaningful impact on patients’ lives.
The Clinical Coordinator works closely with assigned clinics, BioMarin field sales organization, and Rare Connections (RC) personnel to ensure timely completion of product response-testing and adherence-related activities for patients enrolled in Rare Connections. In this role, the Clinical Coordinator assists as liaison with assigned patients to ensure compliance with the clinic’s protocol, advocate for patient needs, conduct patient-level education and provide referral-related information to clinic personnel and to RC team. The Coordinator collaborates with individual patients and clinic personnel to address specific issues and needs that arise following the decision to initiate therapy with a BioMarin product. For patients moving to chronic therapy, the Clinical Coordinator addresses specific issues that may impede successful adherence.
Liaises with Assigned Patients
- Meets new referrals and establishes methods and frequency for direct patient communications (e.g. personal visits, telephone calls, email, other)
- Informs BioMarin affiliates of appropriate patient communications and follow-up approach on an ongoing basis
Ensures Completion of Clinic’s Response Testing Protocol
- Defines the protocol used for product response testing:
- Rare Connections enrollment
- Pre-starter patient consultation
- Coordination of starter logistics (location and timing of drug delivery as well as any baseline clinical data needs)
- Supplement the Clinic’s efforts in coordinating patient’s baseline testing and follow-up, clinic visit requirements, and other ancillary testing
- Implements coordinated plans with the patient for addressing compliance-related issues
- Provides routine communication of patient activities and progress with the clinic and BioMarin
Advocates for Patient Needs
Assesses case-specific advocacy needs (e.g. assistance with scheduling clinic visits, completing RC or other
- coverage-related paperwork, transportation or language translation-related logistics, as other patient-specific needs identified)
- Implements integrated plan to address the patient-specific needs
Conducts Patient-Level Education
- Provides detailed training about appropriate BioMarin prodcut therapy – efficacy, safety, dosing, administration, storage, etc
- Addresses patient questions and perceptions from referrals about the role of the product in treating the clinical disease state for which the product is FDA approved
- Responds to patient and clinic inquires about Rare Connections and other BioMarin-related support programs
- Evaluates patient comprehension of key product and support program information and develops patient-specific plans to reinforce educational needs
- Enrolls referrals in BioMarin-related patient education and informational programs as desired by the patient or caregiver
- Implements integrated plans to address the patient-specific needs
Provides referral and program-related information to clinic personnel and BioMarin affiliates
- Assesses needs for ongoing clinical case management reports that detail patient specific response testing information, status (within response testing protocol), and follow-up activities
- Completes and submits detailed reports profiling clinic and patient capabilities and needs
- At least 4 years of direct patient care experience and comfort with peer-to-peer clinical discussions involving individual patient cases
- Relevant pharmaceutical or device manufacturer experience desirable
- Fluency in Spanish language skills desirable but not required
- Demonstrated ability as strong team player with an orientation toward individual patient advocacy
- Demonstrated adaptability in ambiguous situations
- Demonstrated compassion and empathy to patient populations that can exhibit significant neurocognitive compromise
- Demonstrated self-starter with excellent communication and follow-up skills
- Familiarity with different types of patient adherence tools and approaches
- Education and credentials as an allied health care professional (RN, Pharm D, RD, etc)
- Bachelor of Science required
- The position is field based covering clinics and their assigned patients. Clinical Coordinators work out of their home.
- Significant travel (principally car and air) anticipated in association with carrying out duties with assigned clinics and patients.
- Some additional domestic travel is required for internal and professional meetings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.